Privacy Policy

Houseguard Housesitters (Houseguard), respects the privacy of personal information provided by its customers and suppliers. To demonstrate this commitment, Houseguard has adopted the following principles, which are based on the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.

  1. Accountability

    We are responsible for maintaining and protecting your personal information under our control.

  2. Identifying purposes

    We will identify the purpose for which the information is being collected, before we collect it.

  3. Consent

    We will obtain your knowledge and consent for the collection, use or disclosure of your personal information, except where required or permitted by law.

  4. Limiting collection

    We shall limit the collection of your personal information to that which is necessary for the purposes which it has been identified. We shall collect personal information only by fair and lawful means.

  5. Limiting use, disclosure and retention

    We shall not use or disclose your personal information for purposes other than those for which it was collected, unless you have otherwise consented, or when it is required or permitted by law. We shall retain your personal information only for as long as is necessary to fulfill those purposes.

  6. Accuracy

    We shall maintain your personal information in as accurate, complete and up to date form as is necessary to fulfill the purposes for which it is to be used.

  7. Safeguards

    We shall protect your personal information by security safeguards that are appropriate to the sensitivity of the information.

  8. Openness

    We shall make information available concerning the policies and practices that apply to the management of your personal information.

  9. Individual access

    On request, you shall be informed of the existence, use and disclosure of your personal information and you shall be given access to it, except where otherwise provided by law. You may challenge the accuracy and completeness of the information and have it amended as appropriate.

  10. Questions about compliance with these principles

    You may address any questions or concerns about our compliance with these matters by contacting the Privacy Officer in writing at Houseguard.

Testimonials

"... was very pleased with the service - sitter made an extra trip because she thought the A/C was too cold for the cats. ... would really like to have her again."

- Sheila T.

"Fabulous service - have recommended it to several others. Great when you have no family here."

- Mike A.

"Thanks for the great service. I will rest easy knowing my place will be well cared for by your company. Thanks!"

- Angela L.

"My 19 year old kitty cat appreciates Jim very much. Thanks to you guys too."

- Debra M.

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